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UX Researcher (Media)

Are you a dynamic and passionate UX Researcher who plays to win? This is an amazing opportunity to join and learn from a cutting-edge online team that's responsible for 150+ projects worldwide in one of the internet's most competitive markets.


Moving the needle, getting stuff done, and looking for cutting-edge ways of achieving epic results is not only part of our philosophy at iTech Media, it’s at the forefront of everything we do!

We create projects that bring ground-breaking ideas to life. Our goal is to become a dominant force in online media at a global level and, alongside our talented in-house teams, you will play an important part in helping us achieve this vision!

As part of our growth, we are currently looking to add a UX Researcher to our amazing and highly skilled team.


What you’ll do as a UX Researcher:

  • You will plan, execute and communicate user experience research that provides tangible findings and clear calls to action.
  • You will lead customer insight analysis with an overarching goal of improving user experience.
  • You will bring a strong understanding of both quantitative and qualitative methodologies, as well as best practices and core principles of great UX.
  • You will ensure that any user journey is an outstanding experience.
  • You will create dashboards to monitor performance and visualise insights.
  • You will set up and manage customer insight tools including surveys, heatmaps and user tests.
  • You will communicate findings and recommendations to various levels, including senior team members.
  • You will produce recommendations for improvements based on the different types of users and their profiles.
  • You will be the customer's voice in the product development process, working with designers, product owners, and developers to address opportunities in an agile, fast-paced environment.


What we expect from you:

  • Exceptional understanding of UX & UI principles, as well as user psychology.
  • Experience of creating personas, customer journey maps, process flows, and wireframing, as well as carrying out user testing studies on prototypes and live sites.
  • Experience of quantitative methods, as well as knowledge of usability and user experience research tools and qualitative techniques.
  • Strong analytical mindset and skills, specifically demonstrating excellent problem-solving skills.
  • Team player mentality. We like to work with friendly people who thrive when working collaboratively.
  • Improvement mindset. Constantly striving to learn, develop and grow.
  • Passion & energy. We enjoy a fast-paced working environment where your commitment will shine through.
  • Self-motivated. You will need the drive to lead, inspire and get things done.


What we can do for you:

  • Give you the platform and support to excel - personally, professionally and with a winning team.
  • Give you a £1,000/year ninja training budget to spend as you wish.
  • Annual company retreat to have fun, team build and grow together. Previous destinations include Mexico, Thailand & Greece.
  • Annual bonus scheme based on individual & company performance.


And all of these added goodies:

  • Brand new, custom-designed offices with a fun and engaging culture.
  • Flexible working hours - you pick when suits you best.
  • Team Friday lunches - ordered-in from a variety of local restaurants (P.S. On your first Friday you get to choose for the whole team!)
  • Birthdays off!
  • Unlimited drinks, snacks and organic fruit.
  • Free private health care including dental, optical, physio and well-being.
  • Choice of Mac/PC, Herman Miller chair, top spec Bose headphones..
  • Regular well-being activities - Mindfulness & Nutrition guest speakers, free Health Screen initiatives; Boxing, Yoga and 5-a-side Football.
  • Monthly social events including bowling, ping pong, office parties, summer party and Christmas extravaganza.
  • 25 days' holiday + 8 bank holidays + additional paid time-off when the office is closed for the whole Christmas and New Year period. Charity volunteer days.
  • Pension contribution matched up to 5%.
  • Annual travel season ticket loan.


Our ambition is to build, grow and develop London's best digital team!


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